Dear Serenata Flowers, This is the third time I have ordered with you from Australia, and I am absolutely delighted with your service. Teh first two deliveries were received with delight and the third was due for delivery to my mother in hospital. She had a throat infection so they decided not to go ahead with the surgery. But one phone call to Shaun at Serenats, which was professionally and helpfully answered, and the flowers were not wasted but diverted to my mothers home address. If everything in life were so effortless to deal with and so well received, it would be wonderful indeed. Thank you so much, Julie, 27th Oct