My Orders
Chocolate Tips
Did you know that you CAN drink some white wines with meat. Try a full bodied white wine, such as some of the Chardonnay, Pinot Gris or Semillons. The body of the wine matters more than the colour.
The Serenata Chocolate 100% Satisfaction Guarantee
(Because it's never a good idea to bottle up your gripes)
Chocolate. We love them. And not only because they look good - because they make you feel good, too. So you can imagine exactly how sorry we are if any experience you have with us are not as expected. That's why we make it our priority to get things right the first time.
On rare occasions, things do go wrong. It drives us nuts, but it's one of those little things we have to live with as humans. We don't have to live with the results of these mistakes, though - and you certainly don't, either.
So, if for any reason you're not absolutely 100% happy with your Serenata experience, put up your hand.
Better yet, pick up the phone, send us an email or fill in a form - just let us know! We promise that if your unhappiness is any fault of ours, we'll always offer to put things right with a full refund or a replacement and a sympathetic ear that really, honestly and truly does care what you think.
Contact information
You can contact our amiable chocolate ambassadors on the following freephone numbers
Customer Services - 0845 868 1441
Monday to Friday between 9 a.m. and 6 p.m. (GMT)
Sales - 0845 868 1440
Monday to Friday between 9 a.m. and 6 p.m. (GMT)
They're looking forward to hearing from you
If you're not lucky enough to be living on our lovely island, please call
+44 207 100 5813 (service)
+44 207 100 5813 (sales)
Not the talking type? Use our online enquiry form.
Your privacy is guaranteed.
We will never give, lease or sell your personal information. Period!
100% safe secure shopping.
All personal information that you submit is encrypted and secure.
This site is tested and certified daily to pass the FBI/SANS Internet Security Test.
Satisfaction Guarantee
If you are not 100% happy with your Serenata experience, we will offer you a full refund or replacement.
©2003 - 2010 Serenata Chocolates
One again you excelled. The flowers I sent to my daughter the day before she got married, were delivered to her hotel suite, they looked beautiful, she was thrilled with them, beautiful bright pink tulips, great white container. Just fantastic, when the photographer came to do the photos in the room pre wedding even she included them in some of the photos, Thank you so much, fantastic