The Serenata Flowers 100% Satisfaction Guarantee
(Because it's never a good idea to bottle up your gripes)
Flowers. We love them. And not only because they look good - because they smell good, too. So you can imagine exactly how sorry we are if any experience you have of us makes you wrinkle your brow like a wilted petal or leaves a bad smell in your nose. That's why we make it our priority to get things right the first time.
Every rose has its thorn, though, and we must confess that, on rare occasions, things do go wrong. It drives us nuts, but it's one of those little things we have to live with as humans. We don't have to live with the results of these mistakes, though - and you certainly don't, either.
So, if for any reason you're not absolutely 100% happy with your Serenata experience, put up your hand.
Better yet, pick up the phone, send us an email or fill in a form - just let us know! We promise that if your unhappiness is any fault of ours, we'll always offer to put things right with a full refund or a replacement and a sympathetic ear that really, honestly and truly does care what you think.
Contact information
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You can contact our friendly floral ambassadors on the following freephone numbers
Customer Services - 0800 047 0311
Monday to Friday between 8 a.m. and 9 p.m. (GMT)
Saturday and Sunday between 9 a.m. and 9 p.m. (GMT)
Sales - 0800 047 0310
Open 24 hours a day, 7 days a week.
They're looking forward to hearing from you
If you're not lucky enough to be living on our lovely island, please call
+44 207 100 5826 (service)
+44 207 100 5825 (sales)
(If you're in the USA, you've got your own special hotline: +1 866 563 3212)
Not the talking type? Use our online enquiry form.
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