Reward yourself with a bouquet of fresh flowers! Surely you can think of a reason - be it all those things you've accomplished or those temptations you resist, treat yourself once in a while.
At SerenataFlowers.com we pride ourselves by the service and quality of flowers that we send to thousands of customers daily. We also believe in full transparency and want to listen and learn from what our customer experience is like. We survey all customers that have ordered flowers from us and use a 3rd party , Feefo, to do this for independent verification. Please note that all comments and ratings are from genuine customers, unlike some of the reviews from sites where visitors leave anonymous reviews.
We want to hear from you, and especially so if something did not go exactly to plan, as that is how we learn and improve as a business.
The recipient was thrilled
Service rating : Great
Product : Great
delivered as ordered.
Service rating : despite the storms in the UK the order arrived on time and in good condition. excellent is because of this particular delivery.
Product : recipient praised the flowers, so that is what is required for excellent.
Expensive for this balloon But itís nice
Service rating : Straightforward ordering system, efficient delivery service. Plenty of choice of styles at reasonable prices.
Product : Didnít see the flowers, but was told that they were íbeautifulí
Efficient service, loved the continual updates on how order was progressing.
Service rating : Easy to choose. Wide selection of flowers.
Product : Flowers were in a van for upto twelve hours. When they arrived they had wilted & broken. I felt extremely let down & disappointed.
Service rating : Swift delivery, very reasonable prices. Lovely
Product : As it was a gift I havenít seen it myself but I was told it was lovely.
Since it was a present to someone else, I am unable to comment.
Service rating : Very efficient. Good communication updating you about the order.
Product : Gift for someone else. They were very pleased. I have not seen it.
Service rating : Loved the service so easy to use the web site and it did "just what it said on the tin"
Product : My friend just loved them!!!
Beautiful for emphasising the creamy-white flowers.
Service rating : Easy to use
Product : The flowers were nothing like the picture. Some roses were already dying and the Lillyís were nowhere near to opening. Wonít be using again
Service rating : very good service, good choice
Product : A beautiful selection
Service rating : Excellent service as always
Product : Well received
Service rating : I had an email and text informing me that the flowers had left, but I did not receive a confirmation to say that had been received.
Product : The recipient was very happy with the flowers.
Havenít see it. It was a gift
Service rating : Impressively prompt delivery.
Product : The recipient was delighted.
Service rating : This is another request for feedback, Iíve already completed one! The flowers were excellent, service and communication excellent, the only niggle being the water leaked into the box, making the bottom soggy which meant when lifted the flowers almost fell through! Thank you.l
Product : As above
Service rating : Good
Product : Good
Service rating : Easy to order on line, the information and photoís of the flowers was spot on.
Product : The flowers were really good quality and exceptional value
Service rating : a first class service
Product : excellent
Wonderful service I was very pleased thank you.
Service rating : Excellent service,text me every step of the way.Thank you
Product : Friend said they were beautiful
Excellent service. My sister was very pleased when she received the flowers and I was kept informed of the delivery progress the entire way. Will definitely use again and will recommend recommend to others. Thank you very much! !
This is the 2nd time Iíve used Serenata, and am pleased with the quality of flowers that have been received. I was disappointed that I could not seem to access the 10%. I did email them to ask what I had done wrong but got no reply.
Service rating : Excellent service, prompt delivery and good price.
Product : We were told that the flowers were lovely, thank you.
Service rating : Good choice of flowers to choice from, good reliable service. flowers delivered on time, in good condition.
Product : My wife was very happy with the selection of flowers used.
Service rating : Excellent product and service
Product : Fabulous flowers beautifully presented
after initially sending to incorrect address [my fault] flowers received by my friend were lovely thank you
Service rating : e mails and text to tell how our order was progressing at various stages was excellent. What was not good was the flowers being left safely at the rear of our sonís property AND NO NOTE THROUGH THE DOOR TO TELL THEM SOMETHING HAD BEEN DELIVERED AND WHERE TO FIND IT!!
Product : Daren and Sunneva were pleased with the flowers. We havenít seen what was delivered but are happy that they were happy!
I have heard from the recipient that the vase arrived broken, but far too late to let you know and request a replacement
Flower Fabulous ....FAB U LOUS
Excellent service. My friend loved the flowers.
Service rating : very easy to use ,lots to choose from brilliant.
Product : very pretty bouquet of flowers very much appreciated
Service rating : Fast and efficient service, very good value.
Product : My Grandma was delighted with the flowers!
Service rating : I was kept informed about the progress of the order.
Product : The recipient was delighted with the bouquet, but as yet I have not seen it.
Service rating : Kept up to date all the way from ordering to dispatch to delivery both by email and text, would def us again
Product : I did not see the flowers but she said they were perfect !
Service rating : Excellent value for money
Product : My friend really appreciated the gift
Service rating : Just a little bit more precise as to the exact time the gift arrives, not confirmation may be a bit after the gift arrives
Product : From what Iíve heard, the gift was very well received.
I wanted to send some flowers to a friend and all the usual companies were proving to be too expensive with delivery charges. So I googled local flower delivery companies. Serenataís immediately grabbed my attention with its professional layout and ease of use. Of course the words free delivery helped. I placed my order late on Sunday afternoon for delivery the next day. Within minutes I had received confirmation that my order had been received by both text and email. On the Monday morning I got further updates by both text and email confirming flowers have been done and on route for delivery. Later on Monday I had confirmation again by text and email to say they had been delievered and where they had been left securely. Very impressed with service and would definitely use again and recommend
Excellent communication and delivery as promised all round very good.
Service rating : Excellent
Product : Beautiful flowers
simple easy to use and says what it means
Service rating : Couldnít be happier!
Product : The recipient was delighted!
Service rating : Excellent service from ordering to delivering.
Product : The receiver of the bouquet was absolutely delighted with them.
Service rating : The rating I put says it all, was kept informed all the way to delivery.
Many thanks will definitely be using your services again very soon.
Product : Was told they were wounderful
Service rating : easy
Product : nice
Service rating : Ordering flowers was easy and quick.
Product : My sister told me the flowers were lovely although I didnít see them
Very quick, kept me well informed, my sister loved the flowers
Flowers arrived on time and lasted a very long time. Great service
Efficient and informative from my order to delivery. The recipient said the flowers were beautiful!
Service rating : Very efficient
Product : Beautiful flowers and I was kept informed of the progress from payment to delivery. Brilliant service. Thank you
Service rating : Wonder ful service will use agsin
Product : Beautiful flowers delighted
Service rating : Good service
Product : Good stuff
Service rating : A transaction problem but seemed ok
Product : Flowers for a friend never seen them
Easy to use website . Great service
Service rating : Really good service, I was kept informed via email on the progress of my delivery. Canít fault them for customer service.
Product : Nice flowers, but I bought them through Amazon Local and paid £20 for a £40 bunch. I would have been very disappointed if I had paid £40 for them. Could have got the same for £10 in Tesco.
Service rating : Fantastic customer service will use again and recommend
Product : The recipients were very happy with their flowers
Was the best of the ones you had but not what I would have picked up in a shop
I would certainly recommend to others.
Service rating : good service
Product : person who received flowers said they werenít too fresh, service however was good
Isle of Man
Service rating : Great service- very good communications
Product : Ive not seen them but the recipient is delighted!
It is great the way they kept in touch from the moment I ordered till the delivery was made
Service rating : On time and lovely flowers
Product : Gorgeous flowers
Service rating : Regular emails kept me informed about the status of my order and confirmed when the flowers had been delivered.
Product : The recipient was delighted with the quality of the flowers.
Service rating : Serenata have never let me down - so I always have faith in coming back to them when I need such a flower delivery service.
Product : Whilst I have not actually seen the flowers ordered/delivered- I am assured they are just perfect and smell beautiful - a bonus for the winter days.
Service rating : Ok turn up on time ...... so good service
Product : To much green not many flowers .......but try again another time as could be a time of year thing
Flowers were lovely and service excellent
Service rating : Easy & quick to order - I ordered online.
Product : Sent to my Nan for her Birthday ... She said they were lovely. She seemed really pleased with them
Service rating : i ordered two bouquets for two people and both loved them good value for money
Product : i have used serenata flowers in the past and have always had good service from them
Service rating : Absolutely Fantastic
Product : Beautiful
Service rating : The flowers were delivered on time and i was told by phone they were gorgeous
Product : I have not seen them
No comment on the card from the Recipient, but expect it was nice.
Basic but ok
Service rating : Wonderful
Product : Great
Service rating : On my first order I found choosing the date from the calendar clumsy and ended up paying £6.95 for a Sunday delivery when I wanted them delivered on a free day. Although I managed to change the order before I confirmed it, I was still charged the cost.
Product : I am guessing as I didnít see the flowers, I only know that the recipient was thrilled at receiving these roses.
Service rating : communication was good and flowers arrived on time in good condition.
Product : were nice but expected better presentation. very much like a supermarket product. good amount of flowers. overall ok
Service rating : very easy to place the order and good communitcation on the progress of the order
Product : So i am told by the recepiant
message text was too small
Service rating : Good easy to use customer friendly website but only this is they tried to deliver and we poped out for 15mins and missed the delivery which was around 10:30am and refused to deliver again that day which was her birthday so got them the next day, there was still plenty of time to deliver them on the day i requested but they would not even try which was very annoying
Product : Very nice
Fantastic service beautiful flowers.
Again, if the product was as good as the service I am assuming excellence :) Have not yet seen the pictures. Thanks again.
Person receive didnít, t mention card.
Service rating : Very impressed with whole service kept informed all the way along
Product : Beautiful and different
Service rating : really happy
Product : daughter bery pleased
Good prices, fast delivery
the feed back I got from my mum was that they were beautiful
Service rating : I thought the service was very efficient
Product : My friend was very pleased with her flowers
Service rating : Excellent service, kept up to date with how the order was progressing.
Product : Sister in law loved the flowers. Thank you.
gorgeous arrangement lasted over a week
Service rating : Great service, loved your e-mails :) will use it again
Product : Lovely roses
Service rating : The service was good. I ordered next day delivery and I recieved emails and texts when they were dispatched and delivered.
Product : The flowers were beautiful and a lot bigger then what I thought they would be. They were a gift for a friend and she said that they were stunning and lush. I will definitely be using serenata again. Mandy
Service rating : excellent service
Product : didnt see them but recipient says they were beautiful
Easy to use, reliable & good value for money